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Website privacy policy

This policy applies to any information we collect about you during your use of our website. You should check you’re in agreement with it before using this website and ask us to explain anything you’re unsure about.

This policy is designed to explain what information, or data, we might collect about you and how we collect it, use it and store it.

We collect two different types of information from people who visit our site; personal information and web usage information:

1. Personal information

Your data and your consent

National Friendly complies with the 1998 Data Protection Act, 1988 Access to Medical Reports Act and the 1990 Access to Health Records Act.

We will treat the information you provide as confidential and hold it on computer, paper or in any other appropriate form for a reasonable period, including after considering your application and after closure of your policy. Use of personal information: Information we receive in connection with the policy will be held by National Friendly in accordance with the Data Protection Act 1998.

We will handle this information on a confidential basis and use it to administer the policy, validate and process claims, for underwriting purposes, to prevent financial crime and to maintain management information for business analysis.

Use of personal information

Information we receive in connection with the policy will be held by National Friendly in accordance with the Data Protection Act 1998. We will handle this information on a confidential basis and use it to administer the policy, validate and process claims, to prevent financial crime, and to maintain management information for business analysis. Where your data is shared with other organisations it will be subject to the data processing policies of those organisations. National Friendly will take reasonable precautions to protect the security of your data during transfer.

Disclosure

We may disclose personal information to our agents or service providers to administer the policy, to those involved with your treatment of care and to any insurance adviser or independent intermediary appointed to act on your behalf (although no medical information will be provided to an adviser without your consent).

We may also share your data with government and law enforcement agencies to comply with legislation and regulations. We will not disclose information unless it is lawful to do so.

Telephone calls

Calls are recorded for training and quality purposes.

Obtaining a copy of your personal information

For the purposes of data protection law, National Friendly is the data controller. If you wish to view a copy of the personal information we hold about you, please write to the Data Protection Officer at: National Friendly 11-12 Queen Square Bristol BS1 4NT. We may charge up to £10 for providing this information, or up to £50 for paper-based health records.

Marketing consent

Where you have given your permission, National Friendly may use the information you have provided to contact you by post, telephone or electronically with details of other products or services. Where you have given permission for selected other providers of products and services to contact you your data will be passed to third parties carefully selected by National Friendly to provide you with details of relevant products and services. You may contact us at any time to change your permissions, stop receiving this information or to change the methods by which you receive it.

2. Web usage information and cookies

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