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Looking after Britain’s wellbeing for almost 150 years

In April 1868, the Reverend Canon George Portal founded The Surrey County Deposit Benefit Club, a savings scheme designed to enable local working people to pay for their healthcare and take care of themselves in times of ill-health. Just a few years later, we had spread our wings to become the National Deposit Friendly Society.

In the years that followed two world wars we contributed funding to William Beveridge, an influential figure in the formation of the welfare state including the National Health Service. Our funding supported his report ‘Voluntary Action’, assessing the joint roles of the state and friendly societies in welfare provision.

Proudly mutual

Since then, similar to other friendly societies, we helped families to save for the future, and we grew still further – adding new members, launching new products and merging with other societies. Today, as we approach 150 years in the health sector, we’re proud to remain a mutual business, with over 50,000 members*, each of whom has a stake in our success.

We launched our highly innovative Healthcare Deposit Account in 2006, and closed our doors in 2011 to ensure the society could meet its capital obligations under the new regulatory rules. This allowed us to focus exclusively on serving our existing customers.

In 2016, we opened our doors once again.

Looking to the future

We’re back with a fresh look and a fresh approach, but still doing what we’ve done best for a century and a half: helping Britain’s people access quality healthcare. We believe that you should have more choice and value for money. Together, we’re growing, innovating – and looking to the future with confidence.


*as of our AGM mailing data in June 2016

Our values

We are guided by our values, in how we treat our members and our staff in the fairest way possible

Customer Orientated

The customer is at the heart of everything we do

Innovative

We always look for better solutions to the challenges we face

Fair

We are professional and principled and we believe in doing the right thing

Focused

We concentrate on what needs to be done and we do it

United

We work together to build strong relationships with customers, colleagues and suppliers

Responsive

We understand your needs and respond appropriately and quickly

Empowered

We each take responsibility and deliver to the best of our abilities

Corporate Information

Corporate information

We are an open and honest organisation, owned by our members. Here you will find information and annual reports that we have published

Treating customers fairly

Within National Friendly the importance of putting the customer at the heart of what we do has long been part of our culture and practices.

We believe that treating customers fairly is an integral part of who we are. Our customers and their best interests are always at the forefront of our thinking which we firmly believe delivers fair customer outcomes at every step of the way.

Read more about our approach here:

Download the TCF policy

Our registered details

National Friendly is a trading name of National Deposit Friendly Society Limited. Registered office: 11-12 Queen Square, Bristol BS1 4NT. Registered in England and Wales no. 369F.

National Deposit Friendly Society Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. National Deposit Friendly Society Limited is covered by the Financial Services Compensation Scheme and Financial Ombudsman Service.