We’re here to help
Our trained staff are on hand to make the claims process as quick and easy as possible for you. A member of our specialist medical claims team will guide you through the process step by step. Our team is made up of qualified doctors and nurses, so you can be assured that the advice you receive on your claim is completely professional and they will ensure you receive the best possible advice for you, based on your needs and the level of cover you have.
Step 1
When your GP makes a referral (recommends you to a specialist), you should let them know that you have a policy with National Friendly. You can then discuss whether the NHS or private sector offers the most suitable source of treatment. You are also welcome to use our claims team to help you.
Step 2
Contact our specialist medical claims team on 0808 168 2912 before making any appointments. Our team will confirm whether your condition is covered by the policy and if it is will ask you for the consultant’s details in order to arrange treatment and payment.
Please have your personal reference number to hand when calling. This number can usually be found in the top right hand corner of any correspondence you have received from us.
You will need to complete a medical consent form to allow us access to your medical records. We will send this to you, along with a pre-paid envelope for you to return to us at your earliest convenience. Alternatively you can download a form here.
Step 3
Our claims team will keep you informed every step of the way, from booking your first appointment through to managing any follow up treatment. We will settle the medical and hospital bills covered under your policy.
NHS Stay Claims
If you choose to have treatment done in an NHS hospital, and you have not been admitted through accident and emergency, you can claim a cash payment for your stay, whether that's for a prearranged day case or for an overnight stay.
Step 1
You should confirm that your claim will be covered by speaking to our claims team on 0808 168 2912.
Please have your personal reference number to hand when calling. This number can usually be found in the top right hand corner of any correspondence you have received from us.
Step 2
Once the claims team has confirmed your claim will be covered, you must forward your hospital form to us in order for us to arrange payment. This will normally take no longer than 5 working days, and then a further 3 working days for payment to arrive in your bank.
FAQs
Q. Is there a list if approved hospitals for treatment?
A. No. With our plan, you have an unrestricted choice of all UK hospitals and treatment locations – as well as the option to use the NHS.
Q. How can I be sure what I’m covered for?
A. You can see what your policy will cover in the Your Policy Explained booklet, which you receive when you take out a policy. If you are still unsure, you can contact our claims team on 0808 168 2912 for confirmation if your condition is covered.
Q. Am I covered for cancer treatment?
A. Yes, at National Friendly, we won’t treat cancer like other potentially chronic conditions. In general, we will pay towards any treatment you receive, from your diagnosis until remission or a cure is reached.
Q. What happens if I have my treatment on the NHS?
A. If you have opted to use the NHS for your treatment, you can claim a cash payment, £150 for an adult and £50 for a child, for overnight or day case treatment undertaken in an NHS hospital. You can claim ten such payments a year.