FAQs

Any information you provide may be held on computer, paper or other appropriate form for as long as your online account is active, application is being considered or policy is in force and for an appropriate time thereafter.

We are committed to protecting your privacy and keeping your personal information secure. This will remain confidential and we will not disclose any of your details to a third party, unless at your request or if it is lawful to do so.

Friendly Societies do not have shareholders, this means the full benefits of the products are passed onto their members. Friendly societies were established historically to encourage self-help and personal responsibility and to enable people with limited financial resources to improve their economic status.

We will send you a statement once a year. You can also ask for your balance over the phone or an extra statement if you wish.

National Friendly is a friendly society. We can trace our history back over 140 years when we were established to help people save for healthcare. This experience meant the government turned to us along with other friendly societies to help it set up the National Health Service in 1948.

We are a mutual, so we have no shareholders claiming a share of our profit. Our ultimate purpose is to provide benefits for our members and we pride ourselves on our high standards of service. We offer a varied range of products, which include Health & Life Cover and Savings & Investments.

National Friendly, 4-5 Worcester Road, Clifton, Bristol, BS8 3JL

We offer a range of products from savings and investments to life cover and health insurance. We currently offer the following products; Tax-free Savings Plan, investment ISA, With-Profits Bond, Healthcare Deposit Account, Group Healthcare Deposit Account and the 50+ Life Plan.

Your money is added to our long established with-profits fund which is looked after by investment experts and monitored daily. Your investment is then spread across a wide range of assets to balance the risk and return. These include bonds, property and company shares (known as equities) and the aim is to provide long-term growth.

You can either apply using our online application (not applicable for the With-Profits Bond) or alternatively you can phone us on 0800 195 9246.

We are a Mutual Association that exists to support our customers and we aim to provide the highest standards of service. If we fall short at any time and you wish to make a complaint, please contact us by:
Telephone 0808 168 7775 (8am to 6pm weekdays, calls are recorded for quality purposes)

Email: compliance@nationalfriendly.co.uk

Fax: 0117 980 9358

By post: Compliance Department National Friendly, 4-5 Worcester Road, Clifton, Bristol BS8 3JL.

A copy of our complaints procedure is available on request or from www.nationalfriendly.co.uk.

If you make a complaint and are dissatisfied with our response, you can ask the Financial Ombudsman Service for an independent review.

You can phone them on 0845 080 1800

Email: complaint.info@financial-ombudsman.org.uk

Website: www.financial-ombudsman.org.uk

By post: Financial Ombudsman Service, South Quay Plaza, 183 Marsh Wall, London E14 9SR.

Please note that the Ombudsman Service cannot deal with your complaint until you have first raised it with us. In making any complaint, your right to take legal proceedings is not affected.

If you buy one of our products you automatically become a member. We have focus and research groups which are formed from our members and we are always looking for new people to join. We hold regular focus group meetings in order to obtain opinions on certain topics from our customer base. We have in the past also used a selection of members from the focus group to help in the website development project.

For more information please contact Jess Macmillan on 0117 980 9344

Recommend National Friendly and be rewarded
As an existing member you can recommend us to a friend, colleague or family member using this leaflet, and if they take out a policy we'll thank you for introducing them by sending you both £20 of M&S vouchers.

The National Friendly newsletter
Our annual newsletter Embrace includes information on member benefits, how you can get involved in the society and new products and services.

Embrace last publication was November 2009. This is a yearly publication.

Your Feedback
Send us feedback about your experience with National Friendly and help us to improve our service, please simply complete our short feedback form.

Call us
If sales enquiries or for customer services please call 0800 195 9246

To find us please use the following map  
Link to Google map

Alternatively if you would like write to us
National Friendly
4-5 Worcester Road
Clifton
Bristol
BS8 3JL

Email Us

We are regulated by the Financial Services Authority. Our FSA register number is 110008. Our permitted business is sickness, medical, income replacement and term assurance, life assurance, investment bonds and personal pension annuities. You can check this on the FSA’s Register by visiting www.fsa.gov.uk/register or by contacting the FSA on 0845 606 1234.

Anyone who takes a policy out with National Friendly becomes a member.

A mutual is owned by, and run for the benefit of, its members without any shareholders. Mutuals exist for the members to benefit from the services they provide.

Please contact us on 0808 168 7775

Please see our careers page 

You can read our Key Facts document here. You will also be sent a full copy of your individual terms and conditions when you receive your policy paperwork in the post.